Qatar Care’s PCC Thrives on Four Cornerstone Guiding Principles:                                                                

Integrity and Relevance

• Value and respect the unique experiences of individuals and families receiving home care.
• Deliver services focused on outcomes that enhance the overall quality of life for clients.

Mutual Understanding

• Promote open and honest communication to fully grasp client needs and perspectives.
• Build trust through clear, timely, and objective information sharing.

Effective Engagement and Inclusion

• Break down barriers to care to ensure equal access for all clients.
• Provide empathetic support that recognizes and alleviates anxieties and concerns.
• Encourage active participation of clients and caregivers in care planning and decision-making.

Humility and Lifelong Learning

• Approach every interaction with curiosity, courage, and empathy.
• Foster a culture of continuous growth, prioritizing learning and adaptation over judgment.

Strengthening Relationships Through PCC

Central to Qatar Care’s approach is the cultivation of meaningful relationships across all levels of care delivery. Through mutual understanding, collaboration, and trust, we aim to drive lasting improvements that benefit every client and caregiver we serve.

By committing to people-centered care, Qatar Care reaffirms its mission to provide exemplary home healthcare services, ensuring that our clients and communities experience the highest levels of dignity, respect, and care. Together, we can shape a healthier, more inclusive future for everyone entrusted to our care.

Client And Family Advisory Council (CFAC)

About CFAC

The Client and Family Advisory Council was established in August 2020. The main purpose of the council was to facilitate effective communication, collaboration, and engagement between the organization and the clients and their families. The Council aims to support the organization in providing the highest quality of care, services, and programs by incorporating the perspectives and feedback of clients and their families.

Purpose and Power in Action

The CFAC is dedicated to creating a platform where clients and their families can share their opinions, concerns, and suggestions regarding Qatar Care’s services and programs. It serves as a bridge, providing valuable recommendations to enhance the client experience, improve service delivery, and support overall quality improvement.

By fostering meaningful engagement and partnership, the CFAC strengthens the relationship between Qatar Care and its clients, encouraging open communication and transparent information sharing. Additionally, the council actively contributes to the development and evaluation of policies, procedures, and initiatives that have a direct impact on clients and their families, ensuring their voices remain central to Qatar Care's mission.

Who can join the council?

Membership of the council is inclusive and diverse, encompassing representatives from various key groups. The council includes members of Qatar Care’s administrative team, staff, clients, and their family members, fostering a holistic perspective. Efforts are made to ensure a diverse representation of clients and their families, reflecting factors such as age, gender, cultural background, and the types of services they receive.

The council is chaired by either a designated representative from Qatar Care's team, staff, client or their family member, ensuring alignment with Qatar Care’s goals and objectives. Additionally, individuals with specific expertise or knowledge may be invited as guests or advisors to contribute valuable insights during meetings when needed.

Appointment Process and Membership Terms

The appointment process for Client and Family Advisory Council (CFAC) members is designed to ensure a diverse and representative membership. Key steps include nominations from administrative staff and team members, as well as recommendations from the council. Candidates are considered based on the length of service they have received from Qatar Care, their background and experience within the healthcare system, and their dedication to advocating for clients and their families.

Membership terms are set for two years, with a renewal process in place to ensure ongoing involvement and fresh perspectives. This structure supports a dynamic, engaged council committed to representing the diverse needs and voices of the community.

Meetings and Operations

The council meetings are held regularly every month, typically lasting for around one hour. The meeting agenda includes the review and approval of previous meeting minutes, proposed activities for the upcoming month, updates, and any other concerns that may arise.

Minutes are recorded by the council secretary and shared with all members to ensure proper documentation and allow time for review and approval.

Effective communication is central to the council's operations, with emails, SMS, and phone calls being used to maintain strong and consistent engagement between the members. This ensures that all voices are heard and that decisions are made in a transparent and collaborative manner.

CFAC-at-Home

The CFAC At-Home Initiative strengthens Qatar Care’s dedication to a People-Centered Care (PCC) approach by bringing Client and Family Advisory Council (CFAC) meetings directly to the homes of members. This initiative enhances accessibility and convenience, enabling members to share valuable feedback and engage in discussions from the comfort of their own homes, while staying aligned with a people-centered, person-focused care model.

Despite the shift to remote participation, the CFAC At-Home meetings uphold the same high standards of engagement, discussion, and feedback as traditional in-person meetings. A standardized agenda, rooted in the principles of person-centered care, guides each session. Additionally, all feedback from the CFAC at-home meetings is systematically documented, reviewed, and shared, ensuring continued progress and transparency in improving care services.

Core Practices for Successful CFAC-at-Home Engagement

To ensure the success and effectiveness of CFAC At-Home meetings, a series of core practices are followed. Communication with CFAC members is always clear, respectful, and culturally sensitive, creating an inclusive space where every voice is valued. Privacy and confidentiality are of the utmost importance; client and family information are strictly protected throughout both meetings and documentation, ensuring trust is maintained.

A standardized agenda and procedures are followed at each meeting to maintain consistency and structure. Discussions and feedback collection are centered on a people-focused, person-centered approach, always considering the unique needs and preferences of the individuals involved.

Feedback from meetings is carefully reviewed and integrated into care plans, allowing for continuous improvements to services and ensuring that care remains relevant to the people it serves. Additionally, CFAC members and clients receive ongoing training and support, enabling them to engage effectively and contribute to the implementation of person-centered practices that enhance care delivery.