About CFAC

The Client and Family Advisory Council was established in August 2020. The main purpose of the council was to facilitate effective communication, collaboration, and engagement between the organization and the clients and their families. The Council aims to support the organization in providing the highest quality of care, services, and programs by incorporating the perspectives and feedback of clients and their families.

Purpose and Power in Action

The CFAC is dedicated to creating a platform where clients and their families can share their opinions, concerns, and suggestions regarding Qatar Care’s services and programs. It serves as a bridge, providing valuable recommendations to enhance the client experience, improve service delivery, and support overall quality improvement.

By fostering meaningful engagement and partnership, the CFAC strengthens the relationship between Qatar Care and its clients, encouraging open communication and transparent information sharing. Additionally, the council actively contributes to the development and evaluation of policies, procedures, and initiatives that have a direct impact on clients and their families, ensuring their voices remain central to Qatar Care's mission.

Who can join the council?

Membership of the council is inclusive and diverse, encompassing representatives from various key groups. The council includes members of Qatar Care’s administrative team, staff, clients, and their family members, fostering a holistic perspective. Efforts are made to ensure a diverse representation of clients and their families, reflecting factors such as age, gender, cultural background, and the types of services they receive.

The council is chaired by either a designated representative from Qatar Care's team, staff, client or their family member, ensuring alignment with Qatar Care’s goals and objectives. Additionally, individuals with specific expertise or knowledge may be invited as guests or advisors to contribute valuable insights during meetings when needed.

Appointment Process and Membership Terms

The appointment process for Client and Family Advisory Council (CFAC) members is designed to ensure a diverse and representative membership. Key steps include nominations from administrative staff and team members, as well as recommendations from the council. Candidates are considered based on the length of service they have received from Qatar Care, their background and experience within the healthcare system, and their dedication to advocating for clients and their families.

Membership terms are set for two years, with a renewal process in place to ensure ongoing involvement and fresh perspectives. This structure supports a dynamic, engaged council committed to representing the diverse needs and voices of the community.

Meetings and Operations

The council meetings are held regularly every month, typically lasting for around one hour. The meeting agenda includes the review and approval of previous meeting minutes, proposed activities for the upcoming month, updates, and any other concerns that may arise.

Minutes are recorded by the council secretary and shared with all members to ensure proper documentation and allow time for review and approval.

Effective communication is central to the council's operations, with emails, SMS, and phone calls being used to maintain strong and consistent engagement between the members. This ensures that all voices are heard and that decisions are made in a transparent and collaborative manner.