CFAC-at-Home

The CFAC At-Home Initiative strengthens Qatar Care’s dedication to a People-Centered Care (PCC) approach by bringing Client and Family Advisory Council (CFAC) meetings directly to the homes of members. This initiative enhances accessibility and convenience, enabling members to share valuable feedback and engage in discussions from the comfort of their own homes, while staying aligned with a people-centered, person-focused care model.

Despite the shift to remote participation, the CFAC At-Home meetings uphold the same high standards of engagement, discussion, and feedback as traditional in-person meetings. A standardized agenda, rooted in the principles of person-centered care, guides each session. Additionally, all feedback from the CFAC at-home meetings is systematically documented, reviewed, and shared, ensuring continued progress and transparency in improving care services.

Core Practices for Successful CFAC-at-Home Engagement

To ensure the success and effectiveness of CFAC At-Home meetings, a series of core practices are followed. Communication with CFAC members is always clear, respectful, and culturally sensitive, creating an inclusive space where every voice is valued. Privacy and confidentiality are of the utmost importance; client and family information are strictly protected throughout both meetings and documentation, ensuring trust is maintained.

A standardized agenda and procedures are followed at each meeting to maintain consistency and structure. Discussions and feedback collection are centered on a people-focused, person-centered approach, always considering the unique needs and preferences of the individuals involved.

Feedback from meetings is carefully reviewed and integrated into care plans, allowing for continuous improvements to services and ensuring that care remains relevant to the people it serves. Additionally, CFAC members and clients receive ongoing training and support, enabling them to engage effectively and contribute to the implementation of person-centered practices that enhance care delivery.